Frequently Asked Questions
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  • When you use Substance products, you can be assured that your customers are receiving the best product available... the same products used by leading sign shops, screen printers, decal manufacturers, race teams and professionals. Beyond our USA manufacturing, we only use the highest quality raw materials and solvent-based adhesives. Second-best does not exist in our vocabulary.

  • All products include free ground shipping within the continental US via FedEx Ground. The price you see online is the price you pay...no hidden charges or gimmicks. We also offer heavily-discounted international shipping rates to foreign customers. Please contact us for rates.

  • Orders placed by 3:00PM local time will ship same-day. Depending on your proximity to our Mooresville, NC or Carlsbad, CA warehouse, FedEx Ground shipments will take 1-3 business days to arrive. FedEx Express shipments will arrive within the guaranteed service window.

  • Vinyl films should be ideally stored between a temperature of 64 to 72 Fahrenheit and 50% relative humidity. Avoid direct sunlight, and sources of excessive heat. Altering these storage conditions will shorten the shelf-life and longevity of finished goods.

  • Yes, we do offer ICC Profiles for the majority of printers and RIPs. Click the ICC Profile link at the top menu and select your desired product, printer, and RIP. If you cannot locate a profile for your setup, please contact us. We'll do our best to help you out.

  • For industry-leading motocross graphics, the majority of our customers use a combination of Ultracurve 660LSE and Ultracurve 1500. While there may be thinner combinations, or lower grade products on the market, more professional and amateur championships are consistently being won on Ultracurve 660LSE and Ultracurve 1500.

  • For helmet decals, including lacrosse, motocross, football, baseball, and hockey helmets, we recommend ICON 444LSE print media, combined with either Ultracurve 1000 or Ultracurve 1500 laminate. Ultracurve 550LSE is also an excellent print media choice for clear decals. Laminate thickness is dependent on customer preference.

  • We recommend preparing installation surfaces with isopropyl alcohol prior to applying decals or graphics. It is important that the surface is free from dirt, dust, adhesive, oils, and other contaminants. Improper preparation can lead to premature product failure.

  • Substance products are compatible with Solvent, Eco-Solvent, Latex, UV, and Thermal-Transfer inks. We recommend testing all unique inksets prior to use. For high-volume customers, we can add specialty coatings for water-based inkjet compatibility.

  • We highly recommend a dry installation technique. This insures optimal adhesive performance and longevity. For difficult applications, we offer many products with FLO Technology, allowing a bubble-free application to virtually any surface. For customers more comfortable using an application fluid, we recommend thorough testing prior to commercial use.

  • When removing existing decals and graphics, we recommend using low to medium heat, while peeling slowly at a 90 degree angle. Start by lifting a corner or edge, and pulling off the remaining decal slowly. Isopropyl alcohol will remove any remaining adhesive residue.

  • If your printer uses Latex, UV, or Thermal-Transfer inks, there is no required waiting period between printing to laminating. If your printer uses solvent or eco-solvent inks, a dry time of 24 to 48 is highly recommended. Failure to follow these guidelines will result in excess solvent retention, which can adversely affect the adhesion levels of the print media and overlaminate.

  • Of course we can! There may be minimum volume requirements, but we can manufacture print media and overlaminates for virtually any application. Your imagination is the only thing holding you back! New products are also created by popular demand...ask and you shall receive.

  • Yes, our products are available in all countries. Please visit our distributor page at the top menu for a distributor in your area. If you cannot locate a local distributor, please contact us at 1-800-985-9485, and we'll be able to assist you.

  • Definitely! Our website is the easiest e-commerce site within the sign industry to use! All online orders are secure, and promptly shipped to your door free of charge via FedEx Ground. If you need product faster, we also over FedEx Express options to meet your tightest production deadline.

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